Interaction agent
Conversational AI
Gives customers and teams a natural-language way to find information and complete approved tasks.
What it does
The Conversational AI agent turns the operating system into a dialogue. People can ask questions in ordinary language, receive answers grounded in approved business information and move into the next useful action without learning every screen and field.
It can serve employees, customers or partners with a conversation shaped around the information and permissions available to each audience.
How it works
The agent interprets the request, retrieves relevant context from permitted sources and asks for clarification when intent or information is incomplete. Actions follow the validation, permissions and approval rules of the underlying workflow.
Responses stay tied to business data rather than general guesses, and sensitive or exceptional requests can be handed to a person with the conversation context intact.
Where it fits
Employee copilot
Find records, explain status and guide work across modules.
Customer experience
Answer questions and help people complete routine requests.
Product access
Provide a conversational layer across ECT operating systems.
Put Conversational AI to work
Tell us where this workflow lives in your business. We’ll help you understand how it can fit your operating system and your team’s approval process.
Talk to ECT