Recognizing the significance of effective scheduling and appointment administration in delivering top-notch healthcare, our objective is to simplify the scheduling procedure, minimize missed appointments, and enhance patient engagement, thereby optimizing results for both providers and patients.

Patient Scheduling and Appointment Management

Our operators assist patients in scheduling appointments, considering both patient flexibility and provider availability. We prioritize patient satisfaction by finding convenient appointment times, ensuring a seamless booking process that meets patient needs while optimizing access to care.

Triage Navigations

In triage navigation, our operators empathetically connect with patients, attentively listen to their concerns, and either convey messages to the appropriate healthcare personnel or seamlessly transfer calls to the specialized care team. We prioritize efficient communication and compassionate support to ensure patients receive timely and appropriate care.

Reminder Calls

This role involves making appointment reminder calls to patients to ensure they attend their scheduled appointments, reducing no-show rates, and improving patient satisfaction. The goal is to provide timely reminders, enhance communication, and contribute to a more efficient and positive healthcare experience.

24/7 Assistance

Our team is always here to assist patients, even around the clock. We also handle calls for doctors who are currently on call. Once we receive information from the hospital or the patient, we send a detailed message to the on-call doctor. This ensures that patients receive prompt and accurate care.